AI ranking change · 2026-07-13
Decagon overtakes Sierra as Gemini's #1 pick
for ai customer support agent
Sierra→Decagon
On 2026-07-13, Gemini changed its #1 recommendation for best ai customer support agent — dropping Sierra from the top spot in favor of Decagon. The previous #1 had held since 2026-07-12.
“Offers the best balance of advanced agentic reasoning and practitioner control, allowing support managers to define complex workflows and safety guardrails in natural language using Agent Operating Procedures (AOPs).”— Gemini
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