AI Visibility Index · July 2026

Communication: Daily, Genesys Cloud CX, LiveKit lead the AI rankings

How visibly ChatGPT, Claude, Gemini & Grok recommend each communication brand, across 7continuously re-polled “best X” leaderboards. Grades use the same A+–D scale as the brand checker; every ranking links to its full audit trail.

#	Brand	Grade	#1s	Podiums	Boards	Models	Best result
1	Daily	A+	1	2	2	4/4	#1 · WebRTC APIs for Telehealth Apps
2	Genesys Cloud CX	A+	1	2	2	4/4	#1 · Cloud Contact-Center Platforms for Salesforce
3	LiveKit	A+	1	2	2	4/4	#1 · Programmable Video APIs for Virtual Events
4	Talkdesk	A+	1	1	2	4/4	#1 · Omnichannel Contact-Center Platforms for Mid-Market Teams
5	Intercom Fin	A+	1	1	1	4/4	#1 · Conversational AI Platforms for Customer-Support Automation
6	OpenAI Realtime API	A+	1	1	1	4/4	#1 · Speech-to-Speech APIs for Real-Time Voice Assistants
7	Stream Chat	A+	1	1	1	4/4	#1 · In-App Chat SDKs for B2B SaaS
8	Amazon IVS	B	—	1	4	4/4	#3 · Cloud Contact-Center Platforms for Salesforce
9	Agora	B	—	1	2	4/4	#2 · Programmable Video APIs for Virtual Events
10	Five9	B	—	1	2	4/4	#2 · Cloud Contact-Center Platforms for Salesforce
11	Gemini Live API	B	—	1	1	3/4	#2 · Speech-to-Speech APIs for Real-Time Voice Assistants
12	Sendbird	B	—	1	1	3/4	#2 · In-App Chat SDKs for B2B SaaS
13	Sierra	B	—	1	1	4/4	#2 · Conversational AI Platforms for Customer-Support Automation
14	ElevenLabs Agents	B	—	1	1	4/4	#3 · Speech-to-Speech APIs for Real-Time Voice Assistants
15	Freshdesk	B	—	1	1	2/4	#3 · Omnichannel Contact-Center Platforms for Mid-Market Teams
16	TalkJS	B	—	1	1	3/4	#3 · In-App Chat SDKs for B2B SaaS
17	Vonage Video API	B	—	1	1	3/4	#3 · WebRTC APIs for Telehealth Apps
18	Zendesk AI Agents	B	—	1	1	4/4	#3 · Conversational AI Platforms for Customer-Support Automation
19	NICE CXone	C	—	—	2	2/4	#4 · Cloud Contact-Center Platforms for Salesforce
20	Zoom Video SDK	C	—	—	2	4/4	#4 · WebRTC APIs for Telehealth Apps
21	100ms	C	—	—	1	2/4	#4 · Programmable Video APIs for Virtual Events
22	CometChat	C	—	—	1	3/4	#4 · In-App Chat SDKs for B2B SaaS
23	Decagon	C	—	—	1	3/4	#4 · Conversational AI Platforms for Customer-Support Automation
24	Hume EVI	C	—	—	1	3/4	#4 · Speech-to-Speech APIs for Real-Time Voice Assistants
25	Ada	C	—	—	1	4/4	#5 · Conversational AI Platforms for Customer-Support Automation
26	Agentforce Contact Center	D	—	—	1	1/4	#5 · Cloud Contact-Center Platforms for Salesforce
27	Inworld Realtime API	D	—	—	1	1/4	#5 · Speech-to-Speech APIs for Real-Time Voice Assistants
28	Twilio Conversations	D	—	—	1	1/4	#5 · In-App Chat SDKs for B2B SaaS
29	Zendesk	C	—	—	1	2/4	#5 · Omnichannel Contact-Center Platforms for Mid-Market Teams
30	Ably Chat	D	—	—	1	1/4	#6 · In-App Chat SDKs for B2B SaaS

+ 15 more ranked brands below the top 30.

Not on this table — or lower than you should be?

These boards re-poll continuously and the index updates monthly. Grade your own brand across every AI leaderboard, and get an email the moment your standing moves.

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The 7 leaderboards behind this index

Method: brands are rolled up by homepage domain and ranked by #1 finishes, podiums, then board coverage across this industry's leaderboards — data updated 2026-07-18. All industries → · Source: modelsagree.com · CC BY 4.0